Eva NYC logo
Eva NYC logo

All articles

Shipping

When will my order ship?

All Eva NYC orders are processed during business days, excluding major holidays. Please allow 1-2 business days for order processing. Shipping can take up to 3-6 business days. Please allow additional processing time during higher volume periods (suc

My order was marked delivered, but I have not received it.

Oh no—your package hasn’t landed just yet! Sometimes carriers scan orders as delivered a little early, and the package typically arrives later that day or the following business day. We also recommend checking with neighbors or household members who

What happens if my order is lost in transit?

We’re so sorry if your order seems to be lost along the way. Please reach out to us at [email protected] with your order number, and our team will be more than happy to assist and make things right.

My order shipped to an incorrect address. What do I do?

We’re unable to change the shipping address once an order has been placed. If your order was shipped to an incorrect address entered at checkout, we recommend reaching out directly to the carrier to see if they can reroute the package. Please also em