All Eva NYC orders are processed during business days, excluding major holidays. Please allow 1-2 business days for order processing. Shipping can take up to 3-6 business days. Please allow additional processing time during higher volume periods (suc

<table width="747" style="border-collapse:collapse;width:560pt;" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="128" class="xl18" style="color: black; font-size: 16px; font-weight: 400; font-style: normal; text-decoration: none; font-family: &quot;Aptos Narrow&quot;, sans-serif; vertical-align: middle; border: none; width: 100%; height: 96pt;"><p id="isPasted">All Eva NYC orders are processed during business days, excluding major holidays.</p><p>Please allow 1-2 business days for order processing. Shipping can take up to 3-6 business days. Please allow additional processing time during higher volume periods (such as Black Friday, Cyber Monday, promotional periods, or holidays).</p><br></td></tr></tbody></table><p><br></p>

When will my order ship?

Oh no—your package hasn’t landed just yet! Sometimes carriers scan orders as delivered a little early, and the package typically arrives later that day or the following business day. We also recommend checking with neighbors or household members who

<table width="747" style="border-collapse:collapse;width:560pt;" id="isPasted"><tbody><tr><td height="128" class="xl18 " style="color: black; font-size: 16px; font-weight: 400; font-style: normal; text-decoration: none; font-family: &quot;Aptos Narrow&quot;, sans-serif; vertical-align: middle; border: none; width: 100%; height: 96pt;"><p id="isPasted">Oh no&#x2014;your package hasn&#x2019;t landed just yet! Sometimes carriers scan orders as delivered a little early, and the package typically arrives later that day or the following business day. We also recommend checking with neighbors or household members who may have accepted it for you.</p><p>If your package still hasn&#x2019;t arrived after 2-3 business days, please reach out to us at info@eva-nyc.com with your order number, and we&#x2019;ll be glad to assist.</p><br></td></tr></tbody></table><p><br></p>

My order was marked delivered, but I have not received it.

We’re so sorry if your order seems to be lost along the way. Please reach out to us at info@eva-nyc.com with your order number, and our team will be more than happy to assist and make things right.

<table width="747" style="border-collapse:collapse;width:560pt;" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="128" class="xl18" style="color: black; font-size: 16px; font-weight: 400; font-style: normal; text-decoration: none; font-family: &quot;Aptos Narrow&quot;, sans-serif; vertical-align: middle; border: none; width: 100%; height: 96pt;"><p id="isPasted">We&#x2019;re so sorry if your order seems to be lost along the way. Please reach out to us at info@eva-nyc.com with your order number, and our team will be more than happy to assist and make things right.</p><p><br></p><br></td></tr></tbody></table><p><br></p>

What happens if my order is lost in transit?

We’re unable to change the shipping address once an order has been placed. If your order was shipped to an incorrect address entered at checkout, we recommend reaching out directly to the carrier to see if they can reroute the package. Please also em

<p>We&#x2019;re unable to change the shipping address once an order has been placed. If your order was shipped to an incorrect address entered at checkout, we recommend reaching out directly to the carrier to see if they can reroute the package.&#xA0;</p><p>Please also email us at info@eva-nyc.com so we can note your order and assist with next steps.</p>

My order shipped to an incorrect address. What do I do?

Email us at info@eva-nyc.com. We're available during 9am-5pm EST.

Eva NYC

Shipping

General

What is the status of my order?

What are my shipping options?

How do I return or exchange an item?

Why is my discount code not applying?

How can I make changes to my order?

Why am I not able to add more than 4 units of a product to my cart?

Can I change the address on my order?

My order is missing an item. Help!

My product arrived damaged. What should I do?

How do I return the products that I purchased through Target, Ulta, Amazon, or another authorized retailer?

What is the status of my return/refund?

General Order Info

Are Eva NYC Products cruelty free?

Are Eva NYC Products Sulfate + Paraben-free?

When do my products expire?

Where are Eva NYC products made?

Are Eva NYC products recyclable? If so, how?

Are Eva NYC formulas still the same?

General Product Info

How to recycle with PACT?

Why did you move from aluminum to PCR plastic?

Recycle Your Products

How do I register my tool?

How do I make a warranty claim?

Tool + Warranty Info

How do I make changes or update my subscription?

Will I be notified before my subscription order ships?

Can I apply a discount code to my subscription?

How do I sign up for a subscription?

What are the full terms of the Subscription Policy?

Subscription

Is Mane Magic 10-in-1 Shampoo & Conditioner Discontinued?

Is Lazy Jane Shampoo & Conditioner Discontinued?

Is Brass to Sass collection discontinued?

Is Satin Dream collection discontinued?

Discontinued Products

I placed an order, where are my reward points?

How can I view my rewards balance?

If I return a product, do I get to keep the reward points?

Can I combine my rewards with other discounts?

How do I redeem my points?

Do my points expire?

Can I claim points from previous purchases?

How do I earn points for Eva NYC purchases from another authorized retailer?

Can I upload my credit card statement instead of a receipt?

I referred a friend but did not receive my points?

I completed my checkout, and forgot to apply my rewards discount?

Eva NYC Rewards

What is Afterpay?

How do I use Afterpay?

Where can I use Afterpay?

How does the payment schedule work?

What if I can’t pay an Afterpay installment?

When will my items be delivered if I use Installments by Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Afterpay