Email us at info@eva-nyc.com. We're available during 9am-5pm EST.

Eva NYC

<table width="747" style="border-collapse:collapse;width:560pt;" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="128" class="xl18" style="color: black; font-size: 16px; font-weight: 400; font-style: normal; text-decoration: none; font-family: &quot;Aptos Narrow&quot;, sans-serif; vertical-align: middle; border: none; width: 100%; height: 96pt;"><p id="isPasted">We&#x2019;re so sorry if your order seems to be lost along the way. Please reach out to us at info@eva-nyc.com with your order number, and our team will be more than happy to assist and make things right.</p><p><br></p><br></td></tr></tbody></table><p><br></p>

We’re so sorry if your order seems to be lost along the way. Please reach out to us at info@eva-nyc.com with your order number, and our team will be more than happy to assist and make things right.

What happens if my order is lost in transit?

General

Shipping

What is the status of my order?

What are my shipping options?

How do I return or exchange an item?

Why is my discount code not applying?

How can I make changes to my order?

Why am I not able to add more than 4 units of a product to my cart?

Can I change the address on my order?

My order is missing an item. Help!

My product arrived damaged. What should I do?

How do I return the products that I purchased through Target, Ulta, Amazon, or another authorized retailer?

What is the status of my return/refund?

General Order Info

Are Eva NYC Products cruelty free?

Are Eva NYC Products Sulfate + Paraben-free?

When do my products expire?

Where are Eva NYC products made?

Are Eva NYC products recyclable? If so, how?

Are Eva NYC formulas still the same?

General Product Info

How to recycle with PACT?

Why did you move from aluminum to PCR plastic?

Recycle Your Products

When will my order ship?

My order was marked delivered, but I have not received it.

My order shipped to an incorrect address. What do I do?

How do I register my tool?

How do I make a warranty claim?

Tool + Warranty Info

How do I make changes or update my subscription?

Will I be notified before my subscription order ships?

Can I apply a discount code to my subscription?

How do I sign up for a subscription?

What are the full terms of the Subscription Policy?

Subscription

Is Mane Magic 10-in-1 Shampoo & Conditioner Discontinued?

Is Lazy Jane Shampoo & Conditioner Discontinued?

Is Brass to Sass collection discontinued?

Is Satin Dream collection discontinued?

Discontinued Products

I placed an order, where are my reward points?

How can I view my rewards balance?

If I return a product, do I get to keep the reward points?

Can I combine my rewards with other discounts?

How do I redeem my points?

Do my points expire?

Can I claim points from previous purchases?

How do I earn points for Eva NYC purchases from another authorized retailer?

Can I upload my credit card statement instead of a receipt?

I referred a friend but did not receive my points?

I completed my checkout, and forgot to apply my rewards discount?

Eva NYC Rewards

What is Afterpay?

How do I use Afterpay?

Where can I use Afterpay?

How does the payment schedule work?

What if I can’t pay an Afterpay installment?

When will my items be delivered if I use Installments by Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Afterpay

What happens if my order is lost in transit?Updated 2 months ago